Technical Analyst I

Kansas City, Missouri End User Services - User Services Full Time

Valorem is seeking an individual with both technical ability and a strong desire to learn and help others, for the position of Support Engineer. In this role, you will need to possess the ability to effectively diagnose and resolve technical issues across a wide variety of technology platforms and software applications. The successful candidate will have strong troubleshooting and problem solving abilities, a passion for providing technical solutions to business problems, and a strong desire to learn and grow. The ability to multi-task and a willingness to work in new systems on a frequent basis will be crucial for success. 
 
As the Support Engineer, you will work in a team of 5-8 persons, acting as the point of escalation and assistance to Tier 1 Support Analysts. You will be responsible for understanding the business context and technical implementation of several large, high visibility applications. Primary responsibility is to assist with the technical solutions to questions, issues, changes and defects that arise in the ongoing maintenance and support of these applications. This will require a strong ability to learn, communicate and collaborate, as well as aptitude in a wide breath of technologies. You will work together with the Support Manager, Lead Support Engineer and the other Engineering teams to deliver high quality, optimized delivery of solutions. 

Placement Criteria & Requirements

  • Experience or knowledge of software development in the Microsoft technology stack: 
  • C# (.NET v3.5+, ASP.NET MVC, Entity Framework)  
  • Windows Communication Foundation (WCF) 
  • SQL Server (2008 R2+) 
  • Experience or knowledge of software development life-cycle tools: 
  • Visual Studio, Team Foundation Server 
  • Unit Testing, Build and Deployment automation 
  • Experienced with source code management, development using modern IDEs (Visual Studio) and unit test methodologies is preferred   
  • Experience or knowledge of web service authoring and/or consumption (WCF, ASMX, WebAPI) is desired  
  • Microsoft Certification (MTA, MCSD, MCSE or equivalent) is highly desired 
  • Proficient with common office applications, including: MS Office 365 (Word, Excel, Outlook, Lync) 
  •  
  • Interested in learning new technologies, creative, open-minded and a great team player  
  • Ability to instrument, profile, debug, and optimize server and client code to resolve complex issues with distributed systems  
  • Adept at task switching to handle varying workload, while meeting tight deadlines 
  • Creativity, capacity and a conviction to innovate and deliver best-in-class solutions  
  • Strong collaboration skills, works well with ambiguity, works well across roles and groups  
  • Ability and willingness to take the initiative to facilitate teamwork and serve the client needs first 
  • Valorem Reply Expectations

  • These are the traits that we hold in the same regard for all employees, also viewed as performance indicators.  Each employee should uphold these attributes as a part of their employment with Valorem. 

  • Communication and Interpersonal Skills 
  • Exhibit confidence and not be afraid to ask questions to bring clarity, share ideas and challenge the norm (think outside the box). 
  • Actively listen to ensure you are seeking to understand before you are understood. 
  • Exhibit exemplary client service skills, to all people, regardless of level inside or outside of the company. 
  • Written and verbal communication skills should be professional, concise and effective. 
  • Collaboration and Teamwork 
  • Create an environment of engagement and participation, work cooperatively and respectively with co-workers across teams in partnership with internal and external clients. 
  • Build relationships and alliances to solve problems and achieve objectives by sharing knowledge and information. 
  • Openly and actively participates in the direction of our Company. 
  • Strong collaboration skills, works well with ambiguity, works well across roles and groups. 
  • Exercise confidentiality concerning the affairs of the business. 
  • Personal Ownership and Responsibility  
  • “Own” your work – take initiative, be proactive, anticipate and complete projects in a comprehensive manner while still remembering the details.  
  • Don’t just be the student, be the teacher.   Exhibit a willingness to learn, willingness to problem solve and willingness to step in to help others. 
  • Creativity, capacity and a conviction to innovate and deliver best-in-class solutions. 
  • Client Focus 
  • Always put the clients’ needs first, thinking proactively from their vantage point, not your own. 
  • Innovation, curiosity and flexibility are expected in providing business solutions to both internal and external clients. 
  • Follow through with all client expectations and accountabilities. 
  • Time Management and Productivity 
  • Follow through within the specified time frame for all of your areas of responsibility.
  • Kansas City, Missouri

    Technical Analyst I