The Account Service Manager will be the Microsoft account level lead for service delivery / fulfillment strategy and best practices across a strategic client account. Services are inclusive of any on-going commitments funded by clients that are transactional in nature and directly support or achieve the goals of the client’s line of business. Examples include (but are not limited to) Customer Service, End-User Technical Support, business transaction processing, formal requests for assets / information, etc. The ideal candidate will be responsible for acting as the subject matter expert on these topics, distributing that knowledge across multiple project delivery teams and ensuring those teams are implementing policies and processes that are consistent with client expectations and an excellent end-user support experience. Additionally, the Account Service Manager will play a complimentary role in client-side discussions around these same topics.
These are the traits that we hold in the same regard for all employees, also viewed as performance indicators. Each employee should uphold these attributes as a part of their employment with Valorem Reply.