The Client Partner (CP) is the lead business development and account management role within Valorem Reply’s strategic accounts. The CP is a member of the firm’s Digital Strategy & Customer Success team. The CP coordinates all business development, relationship, and marketing activity within a strategic account. Through the development and maintenance of a comprehensive account plan, the CP will manage all aspects of these relationships ensuring forecast accuracy, revenue growth, profitability, and customer satisfaction.
Working together with Valorem Reply’s Solution Area leaders and the firm’s executive leadership, the CP is an active participant in defining, planning, and launching engagements within the strategic accounts. The CP will represent Valorem Reply’s solution offerings and offer both business and technical expertise to our clients in describing these offerings. Once engaged, the CP will apply strong program / project / account management skills to define the strategies, scope, plans, schedules, and documentation of these solutions. The CP will work collaboratively with Valorem Reply’s Solution Areas to craft solutions that achieve valuable business outcomes for our clients and that meet our clients budgetary and timeline requirements. The CP will be actively involved in proposing and closing business along with setting expectations with our key stakeholders.
The CP is accountable to growing customer relationships within a strategic account by seeking out new stakeholders and buyers within the account. Buyers may span multiple geographies. The CP is assigned a finite set of accounts at the beginning of the fiscal year. Each account will have a target for fees under management (quota). The CP is accountable to and rewarded for achieving these targets.
The Client Partner is encouraged when applicable to provide billable services within the strategic accounts. These services may include but are not limited to the following roles.
· Account Manager
· High-level Solution Architecture
· High-level (Digital) Strategy
· Change Management
· Program Manager
· Project Transition Project Lead
· Professional Services Lead (Consulting)