ACM Consultant

Chicago, Illinois Valorem Reply Modern Work US - Adoption Change Management Full Time

Valorem Reply, a Reply company, is an award-winning digital transformation firm focused on delivering solutions around data-driven enterprise, IT modernization, customer experience, product transformation and modern workplace by leveraging the power of Microsoft technologies. 

Our Modern Work practice comprises of a strong group of digital workplace experts who create exceptional employee experiences for enterprises. Specializing in Microsoft 365, we build digital workspaces, world-class intranets, collaboration platforms, and business solutions that foster meaningful, online engagements for employees. Utilizing the magnitude of tools in Microsoft 365 and a robust adoption and change management strategy, our mission is to empower our clients' workforces to achieve more and to work better, together, faster. Come join our mission to be the most well-known and respected name in Modern Work globally.


  • Support and/or lead end-to-end adoption change management delivery with clients: Apply a structured methodology to create change management assets and deliverables; Leverage a change management methodology, process, and tools to support a wider adoption strategy
  • Lead communication efforts: Enable the design, development, delivery, and management of project communications campaigns, including but not limited to communications planning, content development, and delivery
  • Lead training efforts: Develop project-related training plans, develop content, and lead training delivery for varied stakeholder audiences
  • Support business development: Contribute to pursuit/sales activities and deliverables as well as marketing activities and deliverables
  • Support with project management and delivery for projects
  • Contribute to internal process development: Support internal change management and project management process improvements, such as deliverable templates, internal team upskilling, and asset repository creation
  • Minimum Requirements

  • Bachelor's degree in a relevant field
  • 2 years’ work experience in change management, technology adoption, communications, and/or training
  • Strong understanding of adoption and change management principles, methodologies, and tools
  • Knowledge of Microsoft 365 (Teams, Excel, PowerPoint, Word, Outlook) and understanding of Microsoft’s modern work environment (PowerPlatform, SharePoint, Copilot, and Viva is a plus)
  • Preferred Qualifications

  • Technology Consulting experience
  • Prosci or other change management certification or designation
  • Microsoft technology solution experience or Microsoft adoption certifications
  • Experience with Microsoft 365 ecosystem and supporting or leading the adoption and change on M365-centered projects, such as Teams, SharePoint, Copilot, and more
  • Proven experience in delivering and implementing adoption and change management for products and technologies, especially within the Microsoft 365 technology stack 
  • Chicago, Illinois

    ACM Consultant