Senior Manager, Managed Services

Kansas City | Seattle | St. Louis | Chicago Valorem Reply, US - End User Services Full Time

·        Sales Support
o   Review Managed Services Opportunities in CRM and assist with the development of all statement of works to drive on these opportunities
o   Manage monthly forecasts against monthly and quarterly targets
o   Achieve annual quota targets based on contract value influenced professional services
o   Drive funnel for Professional Services through proactive conversations with customers on existing Managed Services contracts via regular account MBRs
·        Personnel Management
o   Own the community of employees that support managed services across the organization
o   Establish and enable a proactive and outcome-oriented culture within the team
o   Identify ongoing skills needs as new services come online and create training and recruiting plans to meet the needs
o   Step in as an escalation point for personnel issues or customer escalations
·        Practice Support
o   Own the standard operating procedures (SOPs) to support managed services across the organization
o   Ensure that SOPs are implemented adhered to across all aspects of the portfolio
o   Responsible for managing to the SLAs as defined for each customer
o   Work with individual solution area owners to define, support and sell cloud managed services

Placement Criteria & Requirements

  • Proven track record of selling and leading a cloud managed services practice
  • Ability to work well in a cross-functional team required
  • Must have excellent organizational, verbal and written skills
  • Critical thinking and problem-solving skills as well as root cause analysis background required
  • Background in creating Standard Operating Procedures a plus
  • At least five years of IT experience, with at least three years managing operations
  • At least two years of experience running a Managed Services practice, with a focus on Cloud Managed Services
  • Experience in IT Service Management, Operations or process improvement and definition required
  • Experience in Cloud Strategy, IT roadmaps and general consulting skills strongly preferred
  • Knowledge of Azure and Office 365 cloud platforms required
  • Kansas City | Seattle | St. Louis | Chicago

    Senior Manager, Managed Services