Customer Experience

Create a customer-obsessed culture with memorable experiences that make your customers feel inspired, appreciated and connected with the smart application of technologies, people and processes.

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Customer Experience (CX) is the last bastion of competitive differentiation in today’s market, and Valorem’s CX team helps drive the transformation of our clients’ customer experiences. Our customer experience experts help you strategically plan your customer journey, organizational change management and customer insights to build and preserve a consistent and meaningful relationship with your customers.
360° Customer View
Personalized & Seamless Interactions
Cross-Platform, Omni-Channel Touchpoints
Intuitive Solutions
Customer-Focused Culture
Valorem’s approach to differentiated customer experiences combines technology, process, adoption, and corporate culture programs that break down organizational silos to deliver superior and cohesive experiences across the full customer lifecycle. Our solutions drive customer loyalty, advocacy and lifetime value to deliver real business outcomes.
Our kick-start framework starts with a cultural transformation and 360° view of your customer. Our Customer Experience team works with business leaders to shift organizational focus to an outside-in, customer-first vision. Simultaneously our digital insights experts are working with your data teams to build a modern foundation to maximize value of your customer insights.

Establish short and long-term phase and sequence details for reaching your desired end state while achieving maximum impact along the way.

- Documented CX Vision

- Success Metrics

- Roadmap to Success

Create a strong foundation for addressing cultural transformation through alignment and design-thinking principles in tandem with customer data unification, enrichment, and a 360° view of your customers.

- Customer-Focused

- Culture

- Unified Customer Data

Customer-focused design and development of digital platforms that drive customer touchpoints with your brand.

- User Experience Web Design & Development

- MarTech Integration and Optimization

- CMS, Automation, ABM & Performance technology

Leverage data-driven customer profile to power effective, consistent and relevant experiences across the customer journey.

- Seamless Customer-Brand interaction across the org

- Relevant & Timely Touchpoints

- VoC platforms

- Customer Service SaaS

Customer Experience (CX) is the last bastion of competitive differentiation in today’s market, and Valorem’s CX team helps drive the transformation of our clients’ customer experiences. Our customer experience experts help you strategically plan your customer journey, organizational change management and customer insights to build and preserve a consistent and meaningful relationship with your customers.
360° Customer View
Personalized & Seamless Interactions
Cross-Platform, Omni-Channel Touchpoints
Intuitive Solutions
Customer-Focused Culture
Valorem’s approach to differentiated customer experiences combines technology, process, adoption, and corporate culture programs that break down organizational silos to deliver superior and cohesive experiences across the full customer lifecycle. Our solutions drive customer loyalty, advocacy and lifetime value to deliver real business outcomes.
Our kick-start framework starts with a cultural transformation and 360° view of your customer. Our Customer Experience team works with business leaders to shift organizational focus to an outside-in, customer-first vision. Simultaneously our digital insights experts are working with your data teams to build a modern foundation to maximize value of your customer insights.

Establish short and long-term phase and sequence details for reaching your desired end state while achieving maximum impact along the way.

- Documented CX Vision

- Success Metrics

- Roadmap to Success

Create a strong foundation for addressing cultural transformation through alignment and design-thinking principles in tandem with customer data unification, enrichment, and a 360° view of your customers.

- Customer-Focused

- Culture

- Unified Customer Data

Customer-focused design and development of digital platforms that drive customer touchpoints with your brand.

- User Experience Web Design & Development

- MarTech Integration and Optimization

- CMS, Automation, ABM & Performance technology

Leverage data-driven customer profile to power effective, consistent and relevant experiences across the customer journey.

- Seamless Customer-Brand interaction across the org

- Relevant & Timely Touchpoints

- VoC platforms

- Customer Service SaaS

CAPABILITIES
Valorem’s Customer Experience team has deep industry experience in process optimization and operational efficiency that can unleash new levels of connectivity, engagement and relevance with your customer. Our human-centered approach incorporates people, creativity and technology to elevate your customers’ needs and deliver exceptional customer experiences by design.

Cultural Transformation

  • Leadership coaching
  • Team mentoring
  • Focus on customers and their experiences
  • Agile operating models

Customer Insights

  • Unify disparate data systems
  • Smart AI augmentation
  • Uncover likely interests and brand affinity
  • Single-source view of customer needs, preferences and past interactions

Marketing & CX Technology

  • Data privacy and relevance monitoring
  • Identify new routes to market
  • Digital engagement roadmaps
  • Holistic marketing technology ecosystem support

Personalized Experiences

  • 360° customer view
  • Channel strategies
  • Omni-channel relationship building
  • Seamless interactions across the org

TECHNOLOGIES

Microsoft Dynamics365 Customer Insights provides the foundation of data technology needed to optimize your customer’s experience. Our team specializes in integrating modern tools and applications to support the entire customer journey, including marketing and ABM technology, sales and marketing closed loop performance platforms, content management systems, voice of customer solutions and call center/customer support SaaS.

Dynamics 365 Customer Service

Dynamics 365

Power Automate

Marketo

Salesforce

HubSpot

Power BI

Sitecore

Adobe

Qualtrics

Medallia

Zendesk

SOLUTIONS

Valorem delivers innovative solutions to help you reimagine customer economics, integrate multi-platform sales channels, enhance employee capabilities and enable digital trust. Insight-driven experiences and hyper-personalized services and solutions to drive long-term growth.

CX Roadmap

Identify mission critical initiatives for putting customers at the heart of your business.

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Customer Insights in a Day Workshop

Lean how to unify transactional, operational and experience data from 1st & 3rd party sources.

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Are you ready to experience real business transformation?