A global non-profit organization specializing in children's education, media, and research was looking to scale its efforts in delivering educational content to direct service providers working with young children and their families. With a substantial volume of multimedia content – including over 800 videos, 3,000 web pages, and 1,500 PDFs – the organization needed a way to organize and deliver relevant educational materials. Valorem Reply collaborated with organization leaders to transition their AI application from a POC to a robust, production-ready AI learning agent. By leveraging Azure AI Services, we integrated YouTube videos, web pages, and other educational resources into the learning agent’s knowledge base. The AI learning agent was customized to accommodate bilingual queries, handle sensitive topics according to the organization's guidelines, and was integrated into their content management system to ensure a cohesive brand experience. It was crucial for this nonprofit that the learning agent be both engaging and aligned with their world famous brand identity, so Valorem Reply's UX and intelligent app specialists implemented features like displaying specific media characters based on the topics or sentiment of the query, enhancing emotional connection and reinforcing educational messaging. This collaboration resulted in a scalable, secure, and maintainable AI learning agent that will enhance interaction with the deep repository of the client's content, supporting their mission to help children grow smarter, stronger, and kinder.
Our client wanted more than just a search engine for their content. They were looking for a smart, interactive solution that could understand and engage with users' questions more deeply. By leveraging AI, we were able to do just that. - Nicholas Burton, Manager, Tech for Social Impact, Valorem Reply
Our collaboration with this organization has been a remarkable journey in leveraging AI to digitally extend an iconic brand and their digital resources to deliver on their mission of helping children and families. This project exemplifies our commitment to delivering cutting-edge AI solutions that address real-world challenges and unique opportunities for our clients and partners. - Sean Smith, Practice Lead, Data & AI, Valorem Reply
CHALLENGES & OPPORTUNITIES
- Content Volume & Complexity: Integrating thousands of files into the learning agent’s knowledge base.
- Bilingual Requirements: Ensuring full support for English and Spanish with language-specific responses and resources.
- Sensitive Content Handling: Adhering to the organization's guidelines for addressing sensitive topics and providing filtered responses.
SOLUTIONS
- Content Integration: Used Azure AI Services to analyze content from the website, YouTube videos, and courses, creating a knowledge base for the learning agent.
- Bilingual Support: Created an AI learning agent capable of responding and delivering content in both English and Spanish, tailored to the user’s language i
nput or requested language regardless of input language allowing users a hyper personalized experience.
- Brand Alignment: Ensured the learning agent’s design was fully integrated into organization’s content management system, using conversational AI and a familiar chatbot interface to maintain the brand’s unique look and feel.
- Data Insights: Built a Power BI dashboard to visualize the learning agent’s usage and feedback metrics.
RESULTS
- Enhanced Content Accessibility: Seamless end user access to educational library, with answers generated using only the organizations content and driving engagement to additional resources through citations.
- Scalable Solution: A production-ready AI learning agent capable of handling high volumes of content in multiple languages.
- Improved Service Delivery: The AI learning agent empowers direct service providers to deliver more effective and timely support to children and families.
