Business Applications

Intelligent Support with Dynamics 365 Customer Service

Transform the way you serve customers through AI-powered solutions that personalize engagement across every touch point. Whether it’s telephony, CCAI, contact center, or unified communication you want to build on top of the CRM capabilities, custom integrations ensure interoperability, for easy and seamless innovation that helps service teams work smarter, and drive operational efficiency.

• Personalize customer engagement at every touchpoint with AI-driven insights.
• Help service teams work smarter, with operational efficiency and streamlined processes.
• Scale operations to meet variable demand and encourage empathetic support conversations.
• Deliver uninterrupted device fixes and remote support, keeping service teams productive.

Transactional to Intelligent with Dynamics 365 Supply Chain

Today, Cloud ERP with AI has evolved to break down silos across finance and operations. Cloud ERP is the foundation of all critical processes of your business and the best way to scale adoption of AI across all functions. Tailored supply chain solutions on top of Dynamics 365 help you meet customers' needs and remain competitive in evolving markets with accurate and real-time operational metrics, realistic operational targets and growth objectives and proactive operational risk assessments.

• Build an agile, connected, and resilient supply chain with Dynamics 365.
• Streamline production, inventory, and transportation using AI and IoT to enhance efficiency.
• Move beyond transactional financial management to proactive, data-driven operations.
• Implement AI-driven ERP systems to manage costs, reduce risks, and protect revenue.

High-Performance Sales with Dynamics 365

An intelligent CRM can harness the power of next-generation AI to help you adapt to continuous change, simplify sales processes, and improve customer interactions. With tailored, full-funnel sales solutions, you can deepen customer relationships and empower seller productivity with next-generation AI that delivers real-time actionable insights and simplified seller experiences.

• Deepen customer relationships and increase seller productivity with AI-powered solutions.
• Unlock actionable insights with real-time data, optimizing sales processes and reducing costs.
• Unify all customer data into a single platform to enable personalized customer experiences.
• Use predictive analytics to better understand customer behavior and adapt sales strategies accordingly.

Agile, Data-Driven Decisions with Dynamics 365 Finance

Streamline global financial operations and drive strategic impact with a unified solution that adapts to your organization’s evolving needs. Microsoft Dynamics 365 Finance helps you monitor performance in real time, predict future outcomes with AI, and make data-driven decisions that boost profitability. With built-in automation and compliance features, it enables finance teams to focus less on manual tasks and more on strategic growth—at scale and with confidence.

• Gain real-time visibility into global financial operations and performance.
• Automate routine tasks like reconciliations and collections to improve efficiency.
• Use AI-driven forecasting to enhance cash flow management and planning.
• Ensure compliance with local regulations and global financial standards.
• Support strategic decision-making with embedded analytics and unified data.

Seamless Engagement with Dynamics 365 Customer Journey

Create meaningful, personalized experiences at scale with Microsoft Dynamics 365 Customer Journey. Unify customer data and orchestrate journeys that adapt in real time, driven by AI-powered insights. Whether it’s email, social, SMS, push notifications, or custom channels, you can build multi-step campaigns that evolve based on engagement and behaviors. Turn moments into relationships by delivering the right message, to the right person, at the right time.

• Orchestrate multi-channel journeys with dynamic, real-time personalization.
• Unify customer data from multiple sources into a single, actionable view.
• Leverage AI to recommend content, timing, and channel for maximum impact.
• Build trigger-based journeys that respond to customer behavior in real time.
• Analyze performance and continuously optimize with detailed journey analytics.

Proactive, Connected Operations with Dynamics 365 Field Service

Empower your frontline teams to resolve issues faster, minimize downtime, and exceed customer expectations with Microsoft Dynamics 365 Field Service. From intelligent scheduling to remote monitoring and predictive maintenance, this solution helps you optimize resources and deliver seamless service from the office to the field. Equip technicians with mobile tools and real-time data to ensure every job is done right the first time—boosting satisfaction and operational performance.

• Use AI-driven scheduling to optimize technician routes and reduce travel time.
• Enable real-time remote support and issue resolution with mixed reality tools.
• Predict and prevent equipment failures with IoT-powered insights.
• Empower field agents with mobile access to customer data and service history.
• Track assets, inventory, and work orders with full end-to-end visibility.