A multinational professional services network aimed to design, build, and implement an Azure tenant management and distribution automation platform for their centralized service delivery models that encompass shared services, outsourcing, and centers of excellence (COEs) to serve multiple business units. Including finance, IT, HR, and procurement, as well as other functions. This multi-tenancy platform was intended to streamline the creation, configuration, and management of tenants for various business purposes while ensuring the necessary policy framework and Entra ID management to reduce risk. Valorem Reply’s experts leveraged an agile, sprint-based approach to design and deploy an automation enabled platform that ensured secure and streamlined tenant distribution and management that drove risk mitigation, cost efficiency and user experience.
CHALLENGES & OPPORTUNITIES
- Complex Tenant Management: Managing multiple tenants with varying requirements and configurations.
- Risk Reduction: Ensuring the necessary policy framework and Entra ID management to mitigate risks.
- User Experience: Designing a user-friendly interface for end-users and administrators.
- Collaboration: Coordinating efforts across various departments and stakeholders.
SOLUTIONS
- Automated Provisioning: Developed an automation platform for tenant provisioning, including creating, configuring, and managing tenants.Â
- Policy Framework: Implemented a policy framework using Entra ID management to ensure compliance and reduce risks.Â
- User Interface Design: Created wireframes, mockups, and user journeys to design a user-friendly interface for end-users and administrators.Â
- Agile Delivery: Utilized a sprint-based, iterative approach to develop and test features, ensuring continuous improvement and adaptation to changing requirements.Â
RESULTS
- Efficiency: Streamlined the tenant provisioning process, reducing the time and effort required to manage tenants.
- Risk Mitigation: Enhanced security and compliance through the implementation of a robust policy framework.
- Improved User Experience: Delivered a user-friendly interface that improved the overall user experience for both end-users and administrators.
- Collaboration: Fostered collaboration across various departments, leading to a more cohesive and efficient project delivery.
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