Streamlined Tenant Management & Distribution

Our team successfully implemented a tenant provisioning solution for a major technology conglomerate, streamlining the distribution and management of Azure tenants to enable quick life-like SaaS environments for demos, training, learning, events, development and testing. To save their internal development teams significant time and reduce license governance risks, we built a programmatic system to automate the distribution and management of tenants including: stockpile storage with custom templates, configurations and data; lifecycle management for user governance and decommissioning; tenant heartbeat tracking for fast issue resolution; and tenant health monitoring to ensure performance and compliance of operating tenants. As one of our customer’s longest running programs, we’ve ensured modern and optimized operations for their tenant provisioning platform from repository migrations to compliance enhancing core tenant migrations without impacting day-to-day tenant support needs. Growing over time, we now support large numbers of internal learning and product teams and external vendors to eliminate manual intervention and reduce the time and effort required to set up and maintain these environments, providing a scalable and efficient solution for their rapidly growing product suite and customer base.

CHALLENGES & OPPORTUNITIES

Time-consuming manual processes: The client had to manually follow lengthy scripts to set up product tenants, which was inefficient and prone to errors.
Need for scalable solutions: The client required a system that could handle the creation of hundreds of thousands of tenants annually without manual intervention.
Consistency and variety: Ensuring that each tenant felt alive and consistent while offering a variety of content and platforms.
Support and operational challenges: Frequent issues with tenant creation required constant monitoring and troubleshooting.

SOLUTIONS

Automated tenant provisioning: Developed a programmatic solution to automate the creation of tenants, reducing setup time from hours to minutes.
Content injection: Implemented scripts to inject realistic content into tenants, making them feel alive and functional for each product and team.
Stockpiling system: Created a stockpiling system to pre-build tenants and ensure availability, reducing downtime and support issues.
Monitoring and support tools: Developed tools to monitor and automate tenant health, manage lifecycle, and provide support.
Collaboration with content team: Worked closely with the client's content team to generate and manage content for tenants.

RESULTS

Significant time savings: Reduced tenant setup time from hours to minutes, allowing the client to focus on other critical tasks.
Scalability: Enabled the creation of hundreds of thousands of tenants annually, meeting the client's growing needs.
Improved consistency and variety: Provided tenants with realistic content and varied platforms, enhancing the user experience.
Enhanced support and operational efficiency: Reduced downtime and support issues through automated monitoring and stockpiling systems.

Learn more about our expert tenant provisioning and management services.