Chatbots have been around for some time and are commonly found in customer support or e-commerce scenarios with well known brands to improve the customer experience while optimizing support resources. However, innovation in natural language processing and conversational AI bots are driving an increased demand for and success from implementing smart chatbots across the customer lifecycle well beyond customer support. Valorem Research Team recently conducted an in-depth assessment of the chatbot market focusing on the top 3 industries with highest adaption of this engaging tech: Retail, Financial Services, and Healthcare. 

 

Click below on your industry to see some examples of how chatbots are driving big business value at each level of the customer journey.

 

 

Winning CLV in

Financial Services

 

Winning CLV in

Retail

 

Winning Experience in

Healthcare

   
         

 

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